GDPR (implemented by DPA2018 in the UK) brought in new legal protection for personal information from May 2018. This tells you what personal information I hold and why, and what your rights are.

Therapist's Name / Identity: Emily Bryan / glow reflexology

Therapist's Contact Details:

• Telephone - 07706 279102
• Email - emily@glowreflexology.co.uk
• Address - 14 Orchard Road, Horsham, RH13 5NF

Data Controller Contact Details: same as above

Data Protection Officer: same as above

The Purpose of processing Client Data

In order to give professional reflexology treatments, I will need to gather and retain potentially sensitive information about your health. I will only use this information for informing reflexology treatments and associated recommendations concerning aspects of health and wellbeing which I will offer to you.

Lawful Basis for holding and using Client Information

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis I rely on for processing this information are:

(a) Your consent. You can remove your consent at any time. You can do this by contacting emily@glowreflexology.co.uk

(b) I have a contractual obligation

(c) I have a legal obligation:

• 1.1. 'Claims occurring' insurance: (records to be kept for 7 years after last treatment)
• 1.2. Law regarding children's records (records to be kept until the child is 25 or if 17 when treated, then 26)

(d) I have a vital interest

(e) I need it to perform a public task

(f) I have a legitimate interest i.e. my requirement to retain the information to provide you with the best possible treatment options and advice

As I hold special category data (i.e. health related information), the additional condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics.

What information I hold and what I do with it

In order to give professional reflexology treatments, I will need to ask for and keep information about your health. I will only use this for informing reflexology treatments and any advice I give as a result of your treatment. The information to be held is:

• Your contact details
• Medical history and other health-related information (which I will take from you at first consultation)
• Treatment details and related notes (which I will take after each consultation)

I will NOT share your information with anyone else (other than within my own practice, or as required for legal process) without explaining why it is necessary, and getting your explicit consent.

How Long I Retain Your Information for

I will keep your information for 8 years or for children, records to be kept until the child is 25 or if 17 when treated, then 26.

Your data will not be transferred outside the EU without your consent.

Protecting your Personal Data - How we store your personal information

I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you.

I will contact you using the contact preferences you give me in relation to:

• Appointment times
• Reflexology information or information related to your health
• Special offers and promotions (you may unsubscribe from this at any time)

I keep the information described for the amount of time stipulated above. I will then dispose your information by shredding paperwork and deleting any files (which are assigned an ID code rather than name).

Your data protection rights

GDPR gives you the following rights:

• The right to be informed:
  To know how your information will be held and used (this notice).
• The right of access:
  To see your therapist’s records of your personal information, so you know what is held about you and can verify it.
• The right to rectification:
  To tell your therapist to make changes to your personal information if it is incorrect or incomplete.
• The right to erasure (also called “the right to be forgotten”):
  For you to request your therapist to erase any information they hold about you.
• The right to restrict processing of personal data:
  You have the right to request limits on how your therapist uses your personal information.
• The right to data portability:
  Under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.
• The right to object:
  To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes.
• Rights in relation to automated decision-making and profiling.
• The right to lodge a complaint with the Information Commissioner’s Office:
  To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.

Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

If you wish to exercise any of these rights, please use the contact details given above.

If you are dissatisfied with the response you can complain to the Information Commissioner's Office; their contact details are at: www.ico.org.uk

You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you.

Please contact me at emily@glowreflexology.co.uk if you wish to make a request.

Therapist's Rights

Please note:

• If you don't agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you
• Your therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed
• Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.

How to complain

If you have any concerns about our use of your personal information, please refer to our GDPR Complaints Procedure HERE.

Date updated: 19 September 2026