I am a full member of the Association of Reflexologists (AoR). Being a full member of the AoR demonstrates that I have a nationally recognised Diploma in Reflexology.

As an AoR member:

I am bound by the AoR Code of Practice and Ethics.

I follow the AoR Good Practice Policy and hygiene guidance to ensure client safety.

I will always be adequately insured for medical malpractice/ professional indemnity requirements. The industry standard is in excess of £5 million cover.

I comply with the AoR Continuing Professional Development requirements which ensures my practice is kept up to date.

I am compliant with GDPR data protection, please see my separate privacy policy. Your information will remain confidential at all times.

As a professional and highly qualified reflexologist with MAR status, I will provide you with the appropriate bespoke treatment and support.

I keep data electronically so I am registered with the Information Commissioner's Office.

My Personal Business Practice Policies:

1. The use of face coverings
   • I will always wear a face covering for every client for the foreseeable future.
   • I chose to use discretion regarding the wearing of face coverings.
2. Appointments
   • I request that if you have a cough, a fever or loss of taste and smell or have been in touch with anyone with these symptoms, please contact me as we may need to postpone your appointment.
   • In return, I will apply these high standards to myself. Should I feel unwell, unable to treat or it is inadvisable for me to treat, I will explain the situation to you as soon as possible before your treatment.
3. Fees
   • My fees are either payable in advance as part of a treatment package or in full at the time of treatment.
   • I reserve the right to choose to use discretion regarding the application of any discounts.
4. Cancellation Policy
   • I have a 24 hour cancellation policy. As you are aware, my business is dependent on the number of clients I can see in my clinic hours. Therefore if you are unable to make a previously arranged appointment, I request that you provide me with at least 24 hours notice. This will allow me the option to re book the time slot with someone on my waiting list.
   • Less than 24 hours notice may result in a fair-use fee of 100% of my usual treatment cost. This fee will be required to be settled prior to any future bookings.
5. Treatment packages
   • I offer the option to book a package of treatments. These are provided at a reduced price as they are paid for in advance.
   • These treatments can be booked during my normal working hours with no restrictions.
   • Where an appointment is booked and missed, my cancellation policy above will apply and an amount will be deducted from those remaining.
   • These treatments are paid in advance and are fully flexible with 24 hours notice.
   • These treatments are not required to be used within a specific time frame.
6. Vouchers
   • I supply the option to buy vouchers for treatments. These may be given as gifts.
   • These treatments can be booked during my normal working hours with no restrictions.
   • Where an appointment is booked and missed, my cancellation policy above will apply.
   • These treatments are paid in advance and are fully flexible with 24 hours notice.
   • These vouchers are non refundable.
7. Use of background music
   • I only play Royalty free music within my business and therefore I am not required to have The Music Licence. Unless you are in your own home, I am unable to play your preferred music selection.